Privacy Policy
Hamlet Downs Country Accommodation (the Hotel) understands that privacy is
important to you and wants your experience online to be as enjoyable and
safe as possible. This policy describes how the Hotel handles your personal
information generally and when you use the Site.
The Hotel follows the National Privacy Principles as set out in the Privacy
Act (Cth) 1988.
What Personal Information is collected by the Hotel?
Visitors to the website provide various kinds of information in several
different ways. Some visitors choose to submit personal information through
subscription and entry forms, booking forms and requests for more
information, either through e-mails, response devices or other methods.
Depending on the service you are accessing, you could be asked at various
times to provide information including but not limited to, details such as
your name, e-mail address or information about what you like and do not
like. When booking accommodation on-line or paying for other services, we
may request your credit card number to complete the transaction or your
mailing address to ensure delivery.
The Hotel will not collect sensitive information about you such as details
of your race, political beliefs, religion or health. However this may be
required where you may need specialised services or equipment (if provided
by us) (such as access requirements for a disability).
We need this personal information in order to provide you with our products
or services, and so we can provide you with a broad range of information in
relation to tourism, hospitality and services and to assist in delivering a
better service to you.
This information will be recorded by the Hotel and updated when additional
information is supplied or upon request from you. The contact details of the
Hotel are available when you obtain services from the Hotel.
Use of Personal Information
The Hotel uses the personal information collected to provide you with our
services and to assist in making your experience with the Hotel a satisfying
one. Information is also collected to establish and maintain proper business
records.
Your personal information may also be used by the Hotel to notify you about
new products, services or promotions in the tourism, hospitality or services
industries from time to time.
The Hotel's guests have the ability to make reservations via our online reservation system. The benefit of this system is that you can
make a reservation at any time, 24 hours per day.
Will your information be given to anyone else?
All personal information collected by the Hotel is only made available to
those authorised individuals who need to handle that information for the
purposes outlined in this policy. In some circumstances, personal
information may also be disclosed outside the Hotel.
For example, we may disclose personal information to third parties to whom
the Hotel contracts out specialised functions (such as mailing houses and
printing companies). In such cases we will require an undertaking from such
persons to comply with the National Privacy Principles and Information
Privacy Principles and do not use the personal information for any purposes
beyond the scope of our contract with them.
Personal information may also be disclosed to third parties only for the
purpose of completing your transaction with us (for example, your credit
card provider), providing the services you have requested (for example
booking a tour for you) and for the purposes of associated administration
(for example frequent flyer number and expenditure details will be sent to
the relevant airline).
The Hotel will also disclose personal information when required by law and
may disclose it when reasonably necessary to assist an enforcement body or
to lessen or prevent a threat to individual or public health or safety.
Use of Cookies
The Hotel website application may use cookies exclusively for session
management. These temporary cookies serve to identify the user during each
individual visit to the site ("session"). This is a built-in feature of
Active Server Pages (ASP) technology. These cookies are temporarily stored
in the user's browser throughout the course of each individual session. No
other use is or can be made of the information contained in these cookies,
and there is no trace of individual sessions.
External links on our Site
Other companies, with advertising or links on the Site, may collect
information about you when you view or click on their advertising or content
through the use of cookies. Due to the technical operation of the Internet,
the Hotel cannot control this collection of information and accepts no
responsibility for this collection, use or disclosure. You should contact
these advertisers or content providers if you have any questions about their
use of the information they collect.
Similarly, there may be links that will let you leave the Site. The use of
information and/or privacy provided by the operator of a linked site as to
any information you provide in accessing a linked site is in no way subject
to this Privacy Policy. The Hotel takes no responsibility for any privacy
policies or practices of any web sites accessible from the Site, whether or
not such practices conform to privacy policies of those sites.
Removal from our lists
If you do not want to receive e-mail or posted offers from the Hotel
generally please let us know by sending an e-mail message to our general
email address shown on our home page.
Access and Correction
You have a right to seek access to information, which the Hotel holds
about you (although there are some exceptions to this). You also have the
right to ask us to correct information about you which is inaccurate,
incomplete or out of date.
If you wish to exercise your right under the Australian Privacy Acts to seek
access to the personal information held by the Hotel, then please contact
the Hotel Manager directly.
Please note that in the interests of protecting the privacy of all our
customers, if you request details of any personal information held by us, we
will need to identify you properly. To do this, we may telephone you or
require your current name and address (any former addresses that may assist
in identification) and a copy of a form of identification such as a current
driver's licence or passport.
We will assume, unless you tell us otherwise, that your request relates to
our current records about you. This will include the personal information
about you, which is held on our databases and files. Generally, we will not
charge you for our costs of providing access to our current records about
you. For legal and administrative reasons, the Hotel may also store records
containing personal information in its archives. You may seek access to the
records held by the Hotel which are not current records, but if you do so,
we may charge you for the cost of providing access.
If you are of the view that personal information about you is not accurate,
complete or up to date, please provide our Manager with your request for
correction (contact details are set out below). Any requests for correction
will be dealt with promptly.
Is personal information stored safely?
Reasonable steps are taken to ensure the security of personal information
from such risks as loss or unauthorised access, destruction, use,
modification or disclosure.
Contacting Us
If you have any questions or comments about this privacy policy or about how
we have handled personal information about you, please contact the Hotel s
Manager:
* by telephone +61 3 6288 1212
* by email to our email address shown on the Home Page
* by letter to:
Manager
Hamlet Downs Country Accommodation
50 Gully Road, Fentonbury Tasmania Australia 7140